Privacy Policy

Overview

AGNIRA by Fine Jewels ("AGNIRA", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using our website at agnirafinejewels.com, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly and information generated automatically when you use our site:

• Account & Order Data: Name, email address, phone number, shipping address, and order history when you place an order or create an account.
• Payment Data: All payment processing is handled by Razorpay. We do not store card numbers or sensitive payment credentials on our servers.
• Identity Documents: For orders exceeding ₹2,00,000, we are legally required to collect a copy of your PAN card under AML regulations. This is stored securely and used solely for statutory compliance.
• Usage Data: IP address, browser type, pages visited, and interaction data — collected automatically via standard web analytics tools.
• Communications: Messages and preferences you share with us via email, WhatsApp, or our contact form.

How We Use Your Information

• Processing and fulfilling your orders
• Communicating with you about your order (approvals, shipment updates, delivery confirmation)
• Complying with legal obligations (AML regulations, GST filings, RBI compliance)
• Improving our website and customer experience
• Sending order confirmations and service-related notifications
• With your consent: sending promotional updates about new designs or offers

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Data Sharing

We share your information only with:

• Razorpay: For secure payment processing (PCI DSS Level 1 certified).
• BVC Logistics: Your name and delivery address for secure, insured shipping.
• Certification Laboratories (SGL, IGI, GSI): Diamond details required to issue your certificate. No personal financial data is shared.
• Legal & Regulatory Authorities: When required by law (e.g., Income Tax, GST, AML compliance).
• Meta / WhatsApp: When you contact us via WhatsApp, messages are processed through the WhatsApp Business API (Meta Platforms). Meta's own Privacy Policy governs data retained by WhatsApp on their servers.

Cookies & Tracking

We use essential cookies to operate the site (authentication, cart) and analytics cookies to understand how visitors use our pages. We do not use advertising or retargeting cookies. You can disable cookies in your browser settings. Note that disabling essential cookies may affect site functionality.

Data Retention

We retain order and personal data for as long as required to fulfil your order and comply with Indian tax and AML regulations (typically 7 years). You may request deletion of data not required by law by contacting us. See our Data Deletion Instructions for details.

Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of data not required by law
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at agnirafinejewels@gmail.com.

Security

We implement industry-standard security measures including 256-bit SSL encryption, secure cloud hosting via Cloudflare, and access controls on all systems that process personal data. However, no internet transmission is 100% secure — we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

Email: agnirafinejewels@gmail.com
WhatsApp / Phone: +91 85919 59119
Address: 2nd Floor, Plot-97, Vasant Villa, Dr. Gopalrao Deshmukh Marg, Cumballa Hill, Mumbai — 400026